Last updated: 18.04.2025
At Turnatur Turizm A.Ş. (“Turnatour”, “we”, “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you share with us when using our website www.turnatour.com or our services.
We may collect personal and usage data in the following ways:
- Name and surname
- Contact information (email address, phone number)
- Nationality
- Meal and seating preferences
- Booking and payment-related details (processed securely via third-party services such as Iyzico)
- IP address, device/browser information, and referral pages
- Site usage data through cookies and analytics tools
- Data you submit via contact forms or reservation forms
We process this information to:
- Confirm and manage your reservation
- Assign tables and fulfill meal preferences
- Contact you with important updates about your booking
- Improve our website and services through anonymous usage analysis
- Ensure site security and technical performance
- Comply with legal or regulatory requirements where applicable
Our website uses cookies to:
- Maintain essential site functionality
- Measure how visitors use the site
- Improve performance and user experience
- Support limited marketing and referral tracking, without directly identifying users
You can control or disable cookies through your browser settings at any time. However, doing so may affect certain features of the website.
We may use trusted third-party tools to enhance our services—for example:
- Analytics platforms (e.g., Google Analytics)
- Secure payment gateways
- Reservation or CRM systems
- Email/SMS communication services
These tools may collect non-personal data or use cookies, according to their own privacy policies. Our website may contain links to external sites. We are not responsible for the content or data practices of third-party websites.
We may share your information only when necessary and for the following purposes:
- With payment providers to complete your transaction
- With travel agencies or business partners if your booking was made through them
- With technical service providers helping us operate the website or manage communications
- With public authorities when required by law (e.g., tax or tourism regulations)
We do not sell your personal information to third parties.
All personal data is stored securely and is only accessible to authorized personnel. We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
In accordance with Turkish law (KVKK), you have the right to:
- Request access to your personal data
- Ask for correction or deletion of inaccurate data
- Withdraw consent for any data processing based on consent
- Contact us regarding any privacy concerns
To exercise your rights, please email us at: info@turnatour.com
For more detailed legal information, see our KVKK Disclosure Statement (PDF).
This policy may be updated occasionally to reflect changes in our services or regulations. Any changes will be posted on this page and take effect immediately.
