Last updated: 18.04.2025
At Turnatour, we understand that plans can change.
Our goal is to provide a smooth and fair cancellation process for all of our guests.
- You may cancel your reservation up to 24 hours before departure for a full refund.
- If you cancel less than 24 hours before departure, the booking is non-refundable.
- However, if your booking was made within the past 1 hour, you may still request a full refund—even if the cruise is scheduled for the same day.
- No-shows or late arrivals after the ship has departed are not eligible for refunds.
- To cancel or modify your reservation, please contact us at info@turnatour.com or reservations@turnatour.com with your name and booking details.
- You may request to change your reservation time, date, or guest count up to 24 hours before departure, depending on availability.
- Changes requested within 24 hours are not guaranteed, but we will do our best to accommodate you.
- Same-day changes are not possible after the ship has departed.
In very rare cases (e.g., severe weather or technical issues), Turnatour may need to cancel a tour.
If we cancel your cruise, you will receive:
- A full refund, or
- The option to reschedule for another available date
- Refunds are issued to the original payment method within 5–10 business days.
- Processing times may vary depending on your bank or payment provider.
- If your refund hasn't arrived after 10 business days, please contact us for assistance.
For cancellations, modifications, or questions, reach out anytime:
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